LEGAL & POLICY
Last updated: 18 August 2026
1. Information we collect
We may collect information you provide directly, including your name, contact details, appointment or enquiry details, and the content of messages you send us. We may also collect technical information such as your device type, browser, IP address, pages viewed and the dates and times you access our website. Where you choose to share health or wellbeing information, we treat it with particular care and only use it for the purposes described in this policy or as permitted by law.
2. How we use personal information
We use personal information to respond to enquiries, arrange and manage bookings, provide requested services, communicate with you, improve our website and services, maintain business records, and meet our legal or regulatory obligations. We may use contact information to send relevant updates where permitted by law; you can opt out of marketing communications at any time.
3. When we disclose information
We may disclose personal information to trusted service providers who help us operate our website, manage bookings, communicate with clients or deliver services. Those providers may only use information to perform services for us. We may also disclose information where required or authorised by Australian law, to protect the safety, rights or property of Quantum Health International or others, or with your consent.
4. Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We retain information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted by law.
5. Access and correction
You may request access to, or correction of, personal information we hold about you. We will respond within a reasonable time and may need to verify your identity before completing a request. In some circumstances, we may be permitted by law to refuse access or correction; if so, we will explain why and provide available options.
6. Cookies and third-party links
Our website may use cookies and similar technologies to support website functionality, remember preferences and understand how visitors use our site. You can manage cookies through your browser settings, although some website features may not work as intended. Our website may link to third-party sites; their privacy practices are governed by their own policies.
7. Questions and complaints
If you have a privacy question, access or correction request, or complaint, please contact Quantum Health International through our Contact page. We will investigate your concern and aim to respond within a reasonable time. If you are dissatisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.
8. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal requirements. The latest version will be published on this page with an updated effective date.
Use our Contact page to submit a privacy request or ask a question about how your information is handled.